FAQ
Common Questions
Are you a factory or trading company?
We operate our own workshops and collaborate with 30+ specialized ateliers for complex techniques like micro-pavé.
Do you accept factory audits?
Yes, our facilities are RJC-certified and open for scheduled audits with 14 days notice.
Do you provide gemstone certification?
Yes – IGI for diamonds, GIA for colored stones, and pearl authenticity reports available.
Do you provide free samples?
Sample policies vary by material: Some samples are free (client pays shipping), Sterling silver and gold samples require deposit.
Can you replicate designer styles?
We create original designs only; all pieces require ≥30% modification from reference images.
What metals do you work with?
14K/18K gold (recycled available), 925 silver, platinum (950/900), and vermeil options.
What is your MOQ?
Standard MOQ: 50pcs for plated jewelry, 10pcs for solid gold. Trial orders available at 20% premium.
What is your lead time?
30-45 days for custom designs, 15 days for rush orders (surcharge applies).
What packaging options exist?
Velvet boxes, FSC-certified wood cases, or branded pouches (custom logo available).
What payment terms do you accept?
T/T 30% deposit + 70% before shipment. Alibaba Trade Assurance accepted for first-time buyers.
